GINA Basics

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Troubleshooting

This is a partial list, and will be expanded in the future. Please check back for additional troubleshooting tips!


I Hear Multiple Triggers!

If you hear triggers two or more times, you're not alone. This is a very common bug.

First, make sure the text that fired the trigger wasn't issued more than once. For example, Rapitiss typically gives the "Wiping" message in raid chat multiple times. If he said "Wiping" five times and you hear "Wiping" five times from GINA, there isn't a problem.

It doesn't always work, but it's worth trying to close and re-open the GINA program. It also sometimes works to click on your character's name in GINA and then un-check and re-check the "Eternal Sovereign" group (or whatever group or subgroup contains the trigger that's repeating).

If none of the steps above work, the surefire way to resolve the issue is to Delete the trigger group that contains the trigger that's firing multiple times and ask for it to be re-shared with you. Be sure to re-check the triggers you want after it's re-shared.



Some Triggers Don't Work

If certain triggers work but other triggers don't seem to fire, check the Chat tab in the Options window (Alt+O by default). Make sure that all relevant chat types are set to "Show".

If something is set to "Hide", I don't think any chat of that type goes to the log file. If it doesn't go to the log file, GINA won't see it and can't fire triggers.

I personally have all chat types set to "Show" except for "Heals (You)" and "Heal Over Time", which are set to "Nonzero Only".



I'm Not Hearing/Seeing Anything

If you don't hear triggers at all, do the following:

• Try closing and re-running the GINA program.

• Issue a /log on command in-game for the character to ensure you're outputting EQ text to a logfile (that GINA watches).

• Make sure you've added that character to GINA.

• Make sure GINA is running for that character. When everything is good, you should see a green bar with the character's name that looks something like this:
<img src="https://drive.google.com/uc?id=1B9qGVVw ... qcp1FkFmf1">

If it looks like this, it means you turned off GINA for that character. Click on the green "play" button to the left of the character's name to re-enable:
<img src="https://drive.google.com/uc?id=1saJCiS8 ... bPQGfLshMw">

If the character bar is green but it has a yellow triangle with an exclamation mark, it means that the character is enabled but GINA hasn't seen any additions to that character's logfile since the GINA program was run. Maybe EQ isn't running for that character? Maybe that character doesn't have /log on?
<img src="https://drive.google.com/uc?id=1Wcn6YVp ... THGdPtLp8S">



Trigger Lag - I Don't See/Hear Triggers until Seconds Later

If there is delay (lag) between a line of chat appearing (like an emote on a raid) and you seeing/hearing the GINA trigger, there are several things you can do:

1) Issue a /loginterval 0 command in-game. This makes sure that EverQuest writes any lines of chat directly to the log file with no delay, so that time-sensitive GINA triggers fire right away. Thank you, Phaolin, for this tip!

2) Un-check or Delete any old GINA triggers you may have, as a large number of triggers (and/or poorly written triggers) can cause a lot of GINA lag.

3) Make sure your log file isn't too huge. Refer to the post on having GINA automatically archive your logfiles so that your active logfile never gets too big but so that you always keep your old logfiles if you ever want to refer back to them.


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Links & Other Resources

• * New GINA Trigger Requests *

• * GINA Discussion, Advice, and Technical Support *

• Tanluyen's GINA Post
• GINA Website - Getting Started
• EQFreelance GINA Getting Started
• CM99games YouTube Video: How to setup GINA audio triggers
• GINA Setup Slideshow
• Ocher Monk's Youtube Video: EQ 101 How to Set Up Gina


• GINA Basics: Table of Contents •